Consumer Behavior

Discover analyses on consumer behavior trends affecting the collision industry, including preferences, expectations, and the demand for services.

consumer-readiness-autonomous-vehicles

Consumer Confidence in Self-Driving Vehicles Remains Low

An annual study by J.D. Power showed a slight rebound in readiness for fully-automated vehicles, but there are still many concerns over safety and data security.
Autobody News Staff
rental-car-customer-satisfaction

Study Finds Trust Key to Rental Car Loyalty

Issues such as difficulty operating in-car features are negatively affecting overall experiences for rental car customers.
Autobody News Staff
upside-down-car-loans

Average Amount Owed on Upside-Down Car Loans Hits All-Time High

Analysts with Edmunds found more than 1 in 5 vehicle trade-ins with negative equity are underwater by $10,000 or more.
Autobody News Staff
EV-tax-credit-program

$2 Billion in EV Tax Credits Claimed by 300,000 Buyers in 2024

Allowing EV buyers to apply tax credits to the sale price at the time of purchase has proven a popular move.
Autobody News Staff
September-2024-average-new-car-prices

New Vehicle Prices Remain Steady as EV Incentives Rise in September

One factor driving the downward pricing trend is the shift in consumer preference towards smaller, more affordable vehicles.
Autobody News Staff
ADAS-use-in-cars

More Drivers Embracing ADAS Features Like Lane Departure Prevention, Speed Alerts

Certain ADAS systems are now less likely to be deactivated thanks to improvements in their design and user interface.
Autobody News Staff
ADAS-alert-complaints

Alerts Cause Most ADAS-Related Complaints from New Vehicle Owners

The J.D. Power 2024 U.S. ADAS Quality and Satisfaction Study has seen a steady increase in such complaints.
Autobody News Staff
Tesla-Cybertruck-sales-production

Cybertruck Production in Texas Ramps Up as Registrations Increase

July sales data showed new Cybertruck registrations increased 61% over June, and significantly outpaced competitors in the electric pickup segment.
Autobody News Staff
auto-insurance-shopping-Q2-2024

Insurance Shopping Hits Record High Amid Rate Increases

Double-digit growth in both shopping and new policies in Q2 2024 points to a potentially massive wave of consumer activity in the insurance sector.
Autobody News Staff
customers-avoiding-filing-insurance-claims

Almost 40% of Insured Drivers Paid for Repairs Out of Pocket: Survey

The main reasons cited include minimal damage, high deductibles and the fear of increasing their insurance premiums.
Autobody News Staff

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Autobody News

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