From the Desk of Mike Anderson Page 2 of 8

From the Desk of Mike Anderson: Increase Your Auto Body Shop’s Closing Ratio by Countering Customer Concerns

If you capture just 10% of lost sales, you add to your annual sales without spending a dime more on marketing.

Mike Anderson

From the Desk of Mike Anderson: Adding for the Necessary Repair of Adjacent Panels

A recent “Who Pays for What?” survey found more than 1 in 10 shops have never sought to be paid for repairing “mating" panels after the removal of a damaged panel.

Mike Anderson

From the Desk of Mike Anderson: How to Shape ‘Customer Experience' to Set Your Collision Repair Shop Apart

There's a difference between customer service and customer experience, and focusing on the latter can pay off.

Mike Anderson

From the Desk of Mike Anderson: Doing More Calibrations 'In-House' Often Doesn’t Mean in Your Shop

Mike clarifies how existing body shops, most of which just don’t have the right space and conditions to do this work accurately, should bring it "in house.

Mike Anderson

From the Desk of Mike Anderson: Does Your Shop Lump In Unrelated Costs with ‘Paint Materials’?

A reader recently sent me a question related to refinish materials. This is the second in a series of articles prompted by that question, all related to refinish issues.

Mike Anderson

From the Desk of Mike Anderson: Technical and Financial Considerations Related to Your Paint Department

Based on a question I received from an Autobody News reader, I’m going to focus my next couple of articles on refinish-related items I think you should know or think about.

Mike Anderson

From the Desk of Mike Anderson: Creating an Extraordinary Customer Experience Before, During and After Collision Repairs

In an earlier column, I shared part of a conversation I had with one of my teammates at Collision Advice, Sheryl Driggers, about what she sees it takes to create an extraordinary customer experience at your auto body shop.

Mike Anderson

From the Desk of Mike Anderson: How to Create a Winning Customer Experience

A lot of people think Collision Advice is just Mike Anderson, but I think it's important people understand it’s so much more.

Mike Anderson

investment-in-paying-apprentice-collision-repair-technician

From the Desk of Mike Anderson: Calculating the ROI in ‘Growing’ Your Own New Body Techs

More collision repair shops are recognizing they’ll never be able to find all the experienced body technicians they will need, and they instead will need to develop one---or more---themselves.

Mike Anderson

From the Desk of Mike Anderson: Are You Giving Your Estimators the Time and Training Needed to Succeed?

We at Collision Advice recently reviewed some data on the average collision repair severity in each state, and not surprisingly, it has continued to rise.

Mike Anderson

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From the Desk of Mike Anderson: Increase Your Auto Body Shop’s Closing Ratio by Countering Customer Concerns

From the Desk of Mike Anderson: Adding for the Necessary Repair of Adjacent Panels

From the Desk of Mike Anderson: How to Shape ‘Customer Experience' to Set Your Collision Repair Shop Apart

From the Desk of Mike Anderson: Doing More Calibrations 'In-House' Often Doesn’t Mean in Your Shop

From the Desk of Mike Anderson: Does Your Shop Lump In Unrelated Costs with ‘Paint Materials’?

From the Desk of Mike Anderson: Technical and Financial Considerations Related to Your Paint Department

From the Desk of Mike Anderson: Creating an Extraordinary Customer Experience Before, During and After Collision Repairs

From the Desk of Mike Anderson: How to Create a Winning Customer Experience

From the Desk of Mike Anderson: Calculating the ROI in ‘Growing’ Your Own New Body Techs

From the Desk of Mike Anderson: Are You Giving Your Estimators the Time and Training Needed to Succeed?

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From the Desk of Mike Anderson

Most Popular

Sponsored Content

Featured Video Introducing the Car-O-Liner® - BenchRack™ Versa

Shop & Product Showcase

Current Digital Issue: November 2024

Featured Video
Introducing the Car-O-Liner® - BenchRack™ Versa