Autobody Consumer Behavior

Discover analyses on consumer behavior trends affecting the collision industry, including preferences, expectations, and the demand for services.

Used Vans, SUVs Lead Regional Price Increases in March

Prices for used vans and minivans surged nearly 4% in several regions of the country, reinforcing a nationwide trend of growing demand for large family vehicles.

Autobody News Staff

Delaware Leads All States in Increasing Auto Loan Delinquency: Study

Delinquent auto loans in the First State increased by nearly 9% between the third and fourth quarters in 2024.

Autobody News Staff

Mike Anderson Live Podcast: Real-Life Collision Repair Customers Say Communication is Key

Three customers spoke with Mike Anderson about their recent experiences -- some good, some bad -- and what the industry can do better.

Abby Andrews

OEM-Insurer Partnerships Could Drive Consumer Loyalty

A new report shows both automakers and insurance carriers are facing declining customer loyalty, but by working together, they could help each other retain business.

Autobody News Staff

March Auto Sales Projected to Rise Ahead of April Tariffs

Automakers are using incentives to appeal to consumers getting ahead of future uncertainty surrounding new car prices.

Autobody News Staff

Millennials, Gen Z Drive Surge in Lease Buyouts

Rising new vehicle prices and average monthly lease payments exceeding $700 have made lease buyouts more appealing.

Autobody News Staff

TODAY: ‘On the Road with Mike Anderson’ Live Podcast to Interview Customers About Recent Experiences

A live panel of three customers will discuss and answer questions about their recent experiences working with collision repair shops.

Autobody News Staff

Are You Helping Customers See the Upsides of Paying Out of Pocket?

Mike Anderson says collision repairers should be careful not to scare off customers who might prefer to avoid filing a claim.

Mike Anderson

EV Service Satisfaction Trails ICE by Wide Margin in Customer Survey

The gap is largely driven by a shortage of qualified technicians and frontline staff at EV dealership service centers.

Autobody News Staff

Auto Insurance Shopping Hits Record High, But Fewer Consumers Switch

Insurers in a number of states implemented rate increases, making it harder for consumers to find savings attractive enough to switch to a new carrier.

Autobody News Staff