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Consumer Behavior

Discover analyses on consumer behavior trends affecting the collision industry, including preferences, expectations, and the demand for services.

March-2025-projected-new-car-sales

March Auto Sales Projected to Rise Ahead of April Tariffs

Automakers are using incentives to appeal to consumers getting ahead of future uncertainty surrounding new car prices.
Autobody News Staff
lease-end-buyouts

Millennials, Gen Z Drive Surge in Lease Buyouts

Rising new vehicle prices and average monthly lease payments exceeding $700 have made lease buyouts more appealing.
Autobody News Staff
On-the-Road-with-Mike-Anderson-live-podcast

‘On the Road with Mike Anderson’ Live Podcast to Interview Customers About Recent Experiences

A live panel of three customers will discuss and answer questions about their recent experiences working with collision repair shops.
Autobody News Staff
Mike-Anderson-out-of-pocket-customer-pay

Are You Helping Customers See the Upsides of Paying Out of Pocket?

Mike Anderson says collision repairers should be careful not to scare off customers who might prefer to avoid filing a claim.
Mike Anderson
dealership-service-customer-satisfaction-survey

EV Service Satisfaction Trails ICE by Wide Margin in Customer Survey

The gap is largely driven by a shortage of qualified technicians and frontline staff at EV dealership service centers.
Autobody News Staff
auto-insurance-shopping-switching

Auto Insurance Shopping Hits Record High, But Fewer Consumers Switch

Insurers in a number of states implemented rate increases, making it harder for consumers to find savings attractive enough to switch to a new carrier.
Autobody News Staff
JD-Power-vehicle-satisfaction-survey

Vehicle Dependability Worsens as Software Issues Persist, J.D. Power Finds

Defects affecting smartphone integration and connectivity are among the leading causes of dissatisfaction for vehicle owners.
Autobody News Staff
Enterprise-Q4-2024-length-of-rental

Collision-Related Average Length of Rental Continued Decline in Q4 2024

Improved parts supply chains, a high number of production employees and an increase in total losses due to rising severity are all contributing to the decrease.
Autobody News Staff
U.S.-auto-market-2025-report

U.S. Market Has Reached ‘Peak Truck’: Report

The twice-annual Dave Cantin Group Market Outlook Report analyzes and reports on trends influencing U.
Autobody News Staff
car-manufacturer-website-satisfaction

Tesla, Ford Top J.D. Power Website Satisfaction Rankings

As websites remain critical touchpoints in the car-buying process, manufacturers should prioritize modernization and usability.
Autobody News Staff

Most Popular

Automakers See Double-Digit March Sales Surge as Consumers Get Ahead of Tariffs
Automakers See Double-Digit March Sales Surge as Consumers Get Ahead of Tariffs
Making Insurance Carriers Pay: One Shop’s Two-Pronged Approach
Making Insurance Carriers Pay: One Shop’s Two-Pronged Approach
AkzoNobel Launches One-Stop Waterborne Basecoat, Sikkens Autowave Optima
AkzoNobel Launches One-Stop Waterborne Basecoat, Sikkens Autowave Optima
Tariffs, Vehicle Construction Changes Likely to Affect Collision Repair Industry
Tariffs, Vehicle Construction Changes Likely to Affect Collision Repair Industry

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Autobody News

Current Digital Issue: April 2025

Autobody News is a free monthly publication for the owners and managers of 36,000+ collision repair shops across the country.
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